Court orders Air Canada to pay $12K to couple over lack of French services

TORONTO - Air Canada will have to pay $12,000 to an Ottawa couple because it failed to offer them services in French.

A Federal Court judge has also ordered the airline to apologize to the duo.

The case arose out of trips the couple took to the United States.

However, the judge decided against imposing punitive damages, saying Air Canada has tried to meet its obligations under the Official Languages Act.

Still, the court said the airline has to make every effort to fulfil its obligations under the act.

Air Canada is also required to come up with a system to identify and track violations of its linguistic obligations.

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